Regulation

Zava is based in London and regulated by the Care Quality Commission (CQC). Our doctors are registered with the General Medical Council (GMC) and our pharmacy is registered with the General Pharmaceutical Council (GPhC).

Contents

How is Zava regulated?

This site is operated by Health Bridge Limited which is registered in England and Wales under company number 07392646. The registered office and the main trading address is Health Bridge Ltd (t/a Zava), 46 Essex Rd, London N1 8LN.

Health Bridge Limited is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907. As such we comply with the Health and Social Care Act 2008.

We follow strict safety standards and are subject to regular checks by the CQC. We work tirelessly to ensure the consistency and quality of our service. When developing this service we follow the recommendations of NICE (National Institute for Health and Care Excellence).

About these regulations

The Health and Social Care Act 2008 sets out the standards under which providers can offer medical services remotely. The Care Quality Commission supervises that these standards are complied with. In particular, Zava

  • provides individual, evidence-based, transparent and safe consultations
  • adheres to professional standards and keeps you as a patient informed
  • keeps your details confidential and secure
  • provides access to your records in your electronic account
  • surveys patient satisfaction and offers complaints and feedback procedures

Zava doctors

Our team of doctors are registered with and regulated by the General Medical Council (GMC; Regent’s Place, 350 Euston Rd, London NW1 3JN) and as such comply with the Good Medical Practice Guidelines. Our Medical Director Dr Zenon Andreou is registered under number 6149061. These registration details can be viewed on the GMC website.

Our doctors are trained in providing remote consultations and issuing prescription medicine online. The doctors are individually responsible for the prescriptions they issue. They prescribe from the UK under our CQC registration in line with English regulations and laws for healthcare.

Zava dispensing pharmacies

The medication we prescribe is dispensed and posted from the Health Bridge Limited Pharmacy. The premises address is: Health Bridge Limited Pharmacy, 46 Essex Rd, London N1 8LN. The pharmacy is registered with the General Pharmaceutical Council (GPhC) under number 9011147. The Superintendent Pharmacist for Health Bridge Limited Pharmacy is James Davies who is registered with the GPhC under number 2067908.

You can check the registration status of our pharmacy and of the Superintendent Pharmacists by entering the registration numbers on the General Pharmaceutical Council website. If want to know who the Responsible Pharmacist is in our Zava pharmacy at any given time, please contact us at pharmacy@zavamed.com.

Our doctors are able to write a prescription that can be used at any pharmacy if required. If you would prefer to use a local pharmacy then please contact our Customer Support team.

If you have any queries about your medication, you can contact our pharmacy team at pharmacy@zavamed.com or call on 020 3588 0292.

Online sellers of medicines EU logo

To help EU citizens identify trustworthy sites, an EU-wide logo must appear on the websites of online retailers that are registered in an EU member state to sell medicines online. This logo verifies that we have been approved to sell general sale list (GSL), pharmacy only (P) and prescription only medicines (POM).

In the UK, the Medicines and Healthcare products Regulatory Agency (MHRA), holds a register online that contains all websites that are authorised by to sell medicines online.

You can use this register to check if a website is legally allowed to sell medicines to the public. If you think a website is selling medicines illegally you should tell MHRA. You can report a suspicious website here.

You can also contact the MHRA, should you have concerns:

MHRA

151 Buckingham Palace Road, London SW1W 9SZ

Tel: 020 3080 6000

Fax: 020 3118 9803

Email: info@mhra.gsi.gov.uk

Web: https://medicine-seller-register.mhra.gov.uk/

Zava content

We provide comprehensive healthcare information on all of the conditions we treat and services we offer.

Our rigorous editorial process ensures that our content is accurate, accessible and empowers patients to take action. All of our content is written, or clinically reviewed, by our doctors or pharmacists.

Our medical content is designed to complement any information that comes with the medication we dispense, and work alongside the communication between our doctors and patients.



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